Faronics Cloud - FAQ by SchemaPlus

Question 1

What is Faronics Ticketing?

Accepted Answer

Faronics Ticketing is a built-in IT helpdesk and issue tracking system within Faronics Cloud. It enables IT teams to efficiently manage, assign, and resolve tickets from a unified console that integrates with endpoint management and remote access tools.

Question 2

How does Faronics Ticketing work?

Accepted Answer

Faronics Ticketing allows users to submit IT support requests directly from the Windows taskbar. IT administrators can view, prioritise, and resolve issues within the Faronics Cloud dashboard, ensuring quick response times and complete visibility across all support cases.

Question 3

Can IT teams assign and track tickets?

Accepted Answer

Yes. IT administrators can create, assign, and monitor ticket progress based on priority, department, or technician. Tickets can be categorised by status - Open, In Progress, or Closed - making it easy to measure performance and maintain accountability.

Question 4

Can Faronics Ticketing be used for multi-location support?

Accepted Answer

Absolutely. Faronics Ticketing is cloud-based, making it ideal for organisations with multiple offices or remote teams. IT staff can manage and resolve tickets across different locations from a single, central console - without the need for additional infrastructure.

Question 5

How does Faronics Ticketing improve IT efficiency?

Accepted Answer

By integrating ticketing directly into the endpoint management system, Faronics Ticketing reduces manual processes and communication gaps. IT teams can launch a remote session instantly from any ticket to fix issues faster and minimise downtime.

Question 6

Who benefits most from Faronics Ticketing?

Accepted Answer

Faronics Ticketing is designed for schools, enterprises, libraries, and government organisations that want a simple, integrated, and cost-effective IT helpdesk system. It’s ideal for teams seeking to unify support management with their existing Faronics Cloud tools.

Question 7

Does Faronics Ticketing integrate with other Faronics Cloud modules?

Accepted Answer

Yes. Ticketing integrates seamlessly with other Faronics Cloud products such as Deep Freeze, Remote Connect, and Software Updater. This unified approach lets IT staff manage devices, troubleshoot remotely, and resolve tickets - all from one console.

Question 8

Is training required to use Faronics Ticketing?

Accepted Answer

No training is required. Faronics Ticketing features a clean, intuitive interface designed for simplicity. It’s ready to use immediately, helping organisations of any size deploy and start managing IT requests without delay.

Question 9

Can users submit tickets directly from their computers?

Accepted Answer

Yes. End users can easily submit tickets via a Windows taskbar popup. This feature keeps the helpdesk visible and accessible, allowing users to report issues quickly while giving IT teams all the context needed for fast resolution.

Ticketing

Benutzerfreundliches IT-Ticketing

Einfache Analyse

Einfaches Einreichen und Lösen von Tickets

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