FAQ
General questions
What is Faronics Cloud?
Faronics Cloud is a cloud-based IT management solution that allows administrators to remotely manage and automate software deployment, updates, and patch management across multiple devices in an organisation.
Who can benefit from using Faronics Cloud?
Faronics Cloud is ideal for IT administrators, managed service providers (MSPs), and organisations of all sizes looking to streamline their processes.
What platforms does Faronics Cloud support?
Faronics Cloud supports Windows, macOS, Android, iOS and Chromebook.
How does Faronics Cloud improve IT management?
Faronics Cloud drastically simplifies the management of hardware and software, ensures timely updates and patches, enhances security, and reduces manual workload by automating repetitive IT tasks.
Can Deep Freeze protect against malware and viruses?
While Deep Freeze is not an antivirus software, it helps protect against malware and viruses by erasing all changes made during a session upon reboot.
This means that any infections or unwanted changes will be removed, restoring the system to its clean, original state.
Installation and setup
How do I get started with Faronics Cloud?
To get started, sign up for an account, download the cloud agent, and install it on the devices you want to manage. Set up a policy to configure the services you want to deliver to those devices.
Is there a trial version available?
Yes, Faronics Cloud offers a free trial so you can evaluate the solution for 30 days before making a purchase decision.
Can I use Faronics Cloud on-premise?
No, Faronics Cloud is a cloud-based solution.
Features and functionality
What features does Faronics Cloud offer?
Key features include reboot-to-restore, remote software deployment, patch management, scheduled tasks, remote control, inventory management, Anti-Virus.
Can Faronics Cloud handle third-party software updates?
Yes, Faronics Cloud can manage and deploy updates for a wide range of third-party applications, in addition to Microsoft and macOS updates.
How does Faronics Cloud ensure security during deployments?
Faronics Cloud uses secure communication protocols and ensures that all data transmissions are encrypted. Additionally, administrators can enforce access controls and audit logs to maintain security.
Usage and management
Can I schedule deployments with Faronics Cloud?
Yes, you can schedule deployments to occur at specific times to minimise disruption, such as outside of business hours.
How does Faronics Cloud handle failed deployments?
Faronics Cloud shows you where and why failures occurred. Administrators can troubleshoot and retry failed deployments as needed.
Can I manage devices across different locations?
Yes, Faronics Cloud’s cloud-based nature allows you to manage devices across multiple locations from a single interface. The sites feature makes this easier.
Is there a mobile app for Faronics Cloud?
Yes, there’s an administrator app available for Faronics Cloud Deep Freeze.
Support and resources
What kind of support is available for Faronics Cloud?
Our friendly team of real humans is ready to help you quickly via support@faronics.com.
How can I access training for Faronics Cloud?
Faronics provides various training resources, including webinars, video tutorials, and user guides to help you get the most out of the Cloud solution.
Licensing and pricing
How is Faronics Cloud licensed?
Faronics Cloud is licensed on a subscription basis, with pricing based on the number of devices managed.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription plan based on your needs. Contact support@faronics.com for assistance with subscription changes.
What happens if I exceed the number of devices in my plan?
If you exceed the number of devices covered by your subscription, you may need to upgrade your plan or pay for additional device licences.
