Ticketing
Streamline your IT helpdesk with a unified endpoint management console – one platform for all your IT administration needs.
Easy-to-use IT ticketing
A clean, intuitive interface designed for simplicity – no training required to manage IT tickets efficiently.
Straightforward analytics
Get an instant overview of tickets, sorted by status, owner or date. Easily track performance and spot bottlenecks to improve efficiency.
Easy to submit and resolve tickets
A customisable Windows taskbar popup makes it simple for users to report issues. Keep your helpdesk visible and accessible. Select a ticket from your central console and launch a remote session to resolve it instantly.
FAQ
All you need to know about Ticketing
How does Faronics Ticketing work?
Users can submit IT support requests via a taskbar popup, and tickets are then tracked, prioritised and resolved through a centralised management console. IT teams can also launch remote support sessions directly from a ticket for faster troubleshooting.
Can IT teams assign and track tickets?
Yes. IT admins can assign tickets to specific technicians, set priorities and track resolution status through a central dashboard.
Can Faronics Ticketing be used for multi-location support?
Yes. IT teams managing distributed offices, schools or remote users can track and resolve tickets from a centralised console, regardless of location.
Who benefits most from Faronics Ticketing?
Faronics Ticketing is ideal for IT teams in:
- Enterprises – Centralised support for large-scale IT environments.
- Education – Efficient helpdesk management for schools and universities.
- Managed service providers (MSPs) – Multi-client IT support.
- Government and healthcare – Ensures compliance and security in IT support.
