Ticketing

通过统一的终端管理控制台管理您的 IT 服务台。一个平台满足您所有的 IT 管理需求。

A screenshot of Faronics Cloud’s remote management interface, showing computer control options and ticket actions. Faronics Cloud enables IT administrators to remotely manage devices, perform system actions, and streamline IT support for increased efficiency.

易于使用的 IT 票务

干净整洁的用户界面。您无需培训即可管理 IT 工单。

试用 30 天

简单易懂的分析

立即概览工单,按状态、所有者或日期排序。您可以非常轻松地确定您的表现如何以及瓶颈所在。

安排回电

轻松提交和解决问题

Windows 任务栏中的可自定义弹出窗口可让您的用户轻松报告问题。让您的帮助台可见且易于访问。从中央控制台选择一张票,然后直接远程解决问题。

试用 30 天

常问问题

您需要了解的有关 Faronics Cloud 的所有信息

什么是 PowerSave?

Users can submit IT support requests via a taskbar popup, and tickets are then tracked, prioritised and resolved through a centralised management console. IT teams can also launch remote support sessions directly from a ticket for faster troubleshooting.

为什么我应该使用省电功能?

Yes. IT admins can assign tickets to specific technicians, set priorities and track resolution status through a central dashboard.

价格是多少?

Yes. IT teams managing distributed offices, schools or remote users can track and resolve tickets from a centralised console, regardless of location.

如何安装?

Faronics Ticketing is ideal for IT teams in:

  • Enterprises – Centralised support for large-scale IT environments.
  • Education – Efficient helpdesk management for schools and universities.
  • Managed service providers (MSPs) – Multi-client IT support.
  • Government and healthcare – Ensures compliance and security in IT support.