Unlock your IT superpowers!
The simple solution for device management. Secure, automate, and control from anywhere.
The all-in-one IT superpower
Faronics Cloud gives IT admins complete control from a single, cloud-based dashboard. Instantly restore systems with Deep Freeze, block malware with Antivirus and Anti-Executable, push updates with Deploy, manage classrooms with Insight, enforce policies with WINSelect, and cut costs with Power Save. One solution to simplify endpoint management, security, and automation.
With Faronics Cloud, IT teams save time through automation, strengthen endpoint security, and reduce costs by preventing downtime and lowering energy usage. Whether managing 10 or 10,000 devices, Faronics Cloud scales easily and provides secure, anywhere access. It’s the smarter way to manage IT infrastructure.
The challenges of IT management
IT administrators face constant pressure: endless support tickets, cybersecurity threats like malware and ransomware, users breaking system configurations, and the headache of keeping every device updated. These daily struggles don’t just slow down IT teams — they create frustration for staff, students, and employees who rely on their systems to work seamlessly.
When every minor issue turns into a ticket, IT resources are drained by repetitive fixes rather than focused on strategic projects. Outdated software and poor patching leave networks open to attack, while unauthorised changes from users can cause costly downtime. Without the right IT management solution, these preventable issues waste valuable time, increase operational costs, and put network security at serious risk.
Trusted by IT Professionals Worldwide
More than 33,000 organisations in over 150 countries trust Faronics Cloud, with 12 million licences deployed across schools, businesses, and government agencies. IT teams consistently report reduced support requests, stronger security, and faster operations. “With Faronics Cloud, our IT support tickets dropped by 70%.”
FAQ
All you need to know about Ticketing
How does Faronics Ticketing work?
Users can submit IT support requests via a taskbar popup, and tickets are then tracked, prioritised and resolved through a centralised management console. IT teams can also launch remote support sessions directly from a ticket for faster troubleshooting.
Can IT teams assign and track tickets?
Yes. IT admins can assign tickets to specific technicians, set priorities and track resolution status through a central dashboard.
Can Faronics Ticketing be used for multi-location support?
Yes. IT teams managing distributed offices, schools or remote users can track and resolve tickets from a centralised console, regardless of location.
Who benefits most from Faronics Ticketing?
Faronics Ticketing is ideal for IT teams in:
- Enterprises – Centralised support for large-scale IT environments.
- Education – Efficient helpdesk management for schools and universities.
- Managed service providers (MSPs) – Multi-client IT support.
- Government and healthcare – Ensures compliance and security in IT support.
